We're sorry you're having trouble with the on-sale! We have some of the most patient, understanding, and generous patrons around and the last thing we want is to give you a headache. Here is some information that might help.
*You need to be a member in order to purchase tickets from August 3rd until 9am on August 17th. You can purchase a membership during the same transaction as you buy tickets, but you need to buy it before you'll be able to select tickets.
PLEASE READ ABOUT TICKETING FEES - SERIES AND GROUP PRICING ARE NOT AVAILABLE ONLINE - When you buy online you can't receive series pricing, group pricing, or any other discounts. Online there is a $3 per ticket fee, on the phone there is a $4 credit card transaction fee but no per ticket fee, in person there is a $4 fee to use a credit card and no fee for cash or check.
ALL THE TICKETS ONLINE SAY "AVAILABLE SOON" - The ticketing system knows if you're a member when you login. Login FIRST in order to make the tickets become "available" - but even that won't change the ticket status until after 9am Monday morning. If you don't have a login or a membership you need to create a login and purchase a membership FIRST before the tickets will become available.
I KEEP CALLING AND CALLING BUT NOBODY ANSWERS! or I'VE LEFT SEVERAL MESSAGES AND STILL NO CALL BACK. WHAT'S YOUR PROBLEM?! - Throughout the first several weeks of ticket sales we do our best to return phone calls before the end of the day - but sometimes we have nearly 100 voicemails to listen to and then respond to. Since we only have 2 lines it can take some time. We understand you may want to avoid the per ticket fee online, but if there is a show you simply must attend consider buying tickets to just that show online and then waiting for a callback to purchase other tickets. We appreciate your patience and are doing our best!
WHEN I LOG INTO MY ACCOUNT ON THE TICKETING SITE IT RECOGNIZES ME, BUT IT DOESN'T THINK I'M A MEMBER! - There may have been an error setting up your account. Email us at firstname.lastname@example.org with the subject line "Member Help" and we will get it sorted out - don't panic!
HEY! HOW IS IT THAT THE WAILIN' JENNYS ARE ALREADY SOLD OUT? - The Wailin' Jennys show on August 7th was added as a special Summer show. The show was announced, went on-sale, and sold-out last May. It isn't considered part of our regular series and we do not expect any tickets to open up at this time.
THERE ARE LOTS OF OTHER THINGS THAT COULD BE CONFUSING OR GO WRONG...WE WILL WORK IT OUT! The best way to get help during the first few weeks is via email. If you try to call on the phone it will be very very hard to get through. Send an email to email@example.com and in the subject line type "Member Help"
OTHER FREQUENTLY ASKED QUESTIONS