Frequently Asked Questions
Can I cancel my order?
We offer customer credit for cancelled orders. The credit does not expire and can be used toward any future show/s at the Stoughton Opera House. This credit can be redeemed through our box office by phone or in person. We can offer customer credit for any order up until the day before the show, after which point credit will be available only at the discretion of the Director, or in the event that we are able to re-sell the tickets. A maximum of $250 in customer credit can be held at one time.
Is the building handicap-accessible?
Yes. Our elevator can be entered from street-level, just to the right of the building's main entrance. Select Level 2 for orchestra level (and the box office) and Level 3 for balcony.
On the main floor, seating involves descent of a single step, while the balcony consists of several. For persons unable to take stairs, we have comfortable seating and space for wheelchairs at the back of the balcony. Reserve in advance.
What is the "obstructed" section?
The sight line from certain seats at the back of the main floor is slightly obstructed by one of two 7-inch wide poles holding up the balcony. The seats in this section are sold only when availability for regular seats becomes limited. Obstructed seats are sold at a rate of 25% off regular price. Check out this virtual tour to view the stage from the obstructed section.
Does the Opera house offer assistive listening?
Yes. Our magnetic induction loop system broadcasts digital sound wirelessly to hearing aids. Hearing aids with a T-coil, simply push the button; otherwise, inquire at the box office about a head set.
Please note: due to the structural design of the Opera House, our loop system only transmits reliably on the orchestra level or in the first 2 rows of the balcony. We will do our best to accommodate anyone requiring use of the loop system who is unable to purchase seating in these areas.
Where is the best place to sit?
Everyone has their own preference; there's not a bad seat in the house. Sitting up close can be exciting, and the box seats, while offering an angled view, are fun and cushy. The middle of the balcony is the sweet spot for acoustic perfection.
I lost my tickets! What can I do?
Give us a call! We'll re-print them and have them back to you in no time.
Does the venue offer concessions?
While you can find food and drink at nearby pubs and restaurants, you won't find any in the building itself. We have to keep the City Hall environment clean and professional and the historic opera house pristine, which means we can't allow food or drink into the theatre.
Are the seats as hard as they say?
The original hand-carved wooden seats from 1901 are still going strong! Unfortunately, about 45 minutes into a performance, the charm of it wears off. Patrons are welcome to bring cushions from home or use our very own Stoughton Opera House cushions, which can be found in the box office.
Have another question?
Shoot us an email at firstname.lastname@example.org or give us a call at (608) 877-4400